Refund policy
We want you to feel confident when shopping with Calmora. If something isn’t right, we’re here to help.
🔄 Returns
You may request a return within 30 days of receiving your order.
To be eligible:
- Items must be unused, unopened, and in original packaging
- Product must not be damaged or tampered with
- Proof of purchase (order number or receipt) is required
⚠️ For hygiene and safety reasons, we cannot accept returns on opened supplements.
💸 Refunds
Once your return is received and inspected:
- Approved refunds are issued to your original payment method
- Please allow 5–10 business days for the refund to reflect in your account
If your return is not approved, we will notify you via email.
❌ Non-Refundable Items
- Opened or used products
- Gift cards
- Items purchased on clearance or final sale
📦 Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect:
- Contact us within 48 hours of delivery
- Include clear photos of the item and packaging
We will replace the item or issue a full refund at no extra cost.
🚚 Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items
⏱️ Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your card provider (processing times may vary)
- Reach out to us if the issue persists
📩 How to Start a Return
To initiate a return, contact us at:
support@calmora.com
Please include:
- Your order number
- Reason for return
- Photos (if applicable)
Thank you for choosing Calmora Nutrition — your wellness is our priority 🤍